- Fatimahshabir's blog

01/21/2010

Number of complaints about your employees.

If customers complain a lot about your staff, they are delivering bad customer service. E.g.

http://news.bbc.co.uk/1/hi/business/3661227.stm

21 Jan 2010 11:56:53

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Number of queries or complaints about your products or services. If you have loads of complaint from customers, you are delivering poor customer service. E.g. A few years ago Gap got loads of complaints, because they were using you children to make there products.

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Number of damaged or faulty gooods returned. If you get damaged or faulty products returned to the company, they are delivering poor customer service. E.g. if things online (amozon) you don't know if the product is in good condition.

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