- Fatimahshabir's blog

01/21/2010

Time taken from order to delivery.

Time to deliver the product to the customer. E.g. At argos when you order your product it takes 5 minutes to receive your product. If it takes longer to receive your product argos will apologise to you. if it takes even longer to receive your product you might receive a discount.

21 Jan 2010 12:15:42

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Volume of marketing material sent out and responses generated. Sending leaflets out to customers and getting a good response is good customer service. E.g. Domino's pizza post leaflets straight to customers houses, and domino's get loads of response's.

Informal Customer Feedback? When you finish a meal and a waiter asks you if everything was fine, this is a cheap, easy and informal way of getting customer feedback. Other methods include watching customers as they enter and leave and chatting to them. many retailers do this - noting comments people make, how long they stop and look at certain displays and whether they have made a purchase or not. this technique can be adapted by other organisations - such as watching visitors in reception, checking that they have not been waiting too long and ensuring that receptionists pass important...

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01/21/2010

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