Complaints and compliment letters

• If a customer makes a complaint, either by telephone or letter, this indicates a possible problem area. If several complaints are received about the same thing, there is obviously a serious problem that needs immediate attention. this is why organisations record the complaints they receive and then check them to see if there are any common factors.
• Similarly, a card or a letter which thanks the staff for wonderful service or praises a product is to be treasured - which is why many organisations pin these on a notice board or make mention of them in their newsletters.
• Example: In school if a student wants to make a suggestion/complain about somthing in school they write a complaint letter to the headteacher.
• Example: If a family enjoyed there day at thorpe park, they could write a compliment letter to the owner of thorpe park.