- Informal Customer Feedback?
When you finish a meal and a waiter asks you if everything was fine, this is a cheap, easy and informal way of getting customer feedback. Other methods include watching customers as they enter and leave and chatting to them. many retailers do this - noting comments people make, how long they stop and look at certain displays and whether they have made a purchase or not. this technique can be adapted by other organisations - such as watching visitors in reception, checking that they have not been waiting too long and ensuring that receptionists pass important comments on to a manager.
Example: In restarunts they might start a general conversation with the customer, they ask the customer what they think of the resturant.
A customer survey questionnaire is used in corporations or generally in business to gather information from clients regarding the services or products offered. It also helps the entity to find out their good qualities and what they need to improve as far as their products and services are concerned.
http://www.samplequestionnaire.com/customer-satisfaction-survey-questionnaire.html
Customer Satisfaction Survey Questionnaire
Posted by: Account Deleted | 03/12/2010 at 07:36 AM
I like the idea. I've seen this a lot to our restaurants here on in our place. And for me it is very effective, in a way that they can show how accommodating they are.
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Posted by: Account Deleted | 08/04/2011 at 02:27 AM