Staff Feedback?

• Staff feedback is valuable for two reasons. first, many staff deal directly with external customers. They can therefore pass on comments made by customers - both positive and negative. Sales representatives, for example, are usually expected to chat to customers regularly and pass feedback to their manager.
• Second, staff are internal customers, so their views are also important. If many staff are unhappy and leaving to work elsewhere it is sensible to find out why. For that reason, most organisations regularly assess staff views by issuing questionnaires, by holding meetings with the staff association or group that represents their views and/or by inviting leavers to attend an exit interview.
• Example: the customers at thorpe park fill out a questionnaire about the park and the staff (there attitude towards the customer)